Terms & Conditions

1. Use of this website

• Content on this site is for general information.

• We may change or remove content at any time.

• You agree not to misuse the site, try to break security, or copy content in a way that hurts our business.

2. Quotes and orders

• Quotes list pricing, key details, and how long the quote is valid.

• An order is accepted when we send written confirmation or begin work.

• If we spot an error in a quote or invoice, we may correct it and contact you with updated details.

3. Pricing and payment

• Prices are shown in U.S. dollars unless stated otherwise.

• Taxes, freight, and handling may be added to the final invoice.

• Payment terms are listed on your quote or invoice.

• Late payments may result in service holds or finance charges as allowed by law.

4. Shipping and delivery

• We ship using carriers and service levels agreed at the time of order.

• Risk of loss passes to you when products are handed to the carrier.

• Delivery dates are targets, not guarantees, but we work hard to meet project needs.

• Shortages or visible damage should be reported within a set number of days after arrival, as listed on your paperwork.

5. Product warranty

• Most products include a manufacturer warranty as described on your quote, invoice, or warranty page.

• Warranty support covers defects in materials or workmanship under normal use.

• Remedies usually include repair or replacement of the affected unit.

• Any other rights or limits are described in the warranty information linked from this site.

6. Returns

• Returns are handled under our Return Policy, which is part of these terms.

• Some items, such as custom work, licenses, and special orders, are not returnable except when incorrect or damaged at arrival.

• Restocking or handling fees may apply where listed in the Return Policy or quote.

7. Services, installs, and repairs

• Service work is performed using industry practices and the scope in your quote or work order.

• You are responsible for providing safe access to sites, vehicles, and equipment.

• If site conditions change or extra issues appear, we may need to revise scope, timing, or price by written change order.

• For repairs, we may use new or refurbished parts that meet the same performance level.

8. Rentals

• Rental terms, rates, and periods are listed in your rental quote or agreement.

• You are responsible for gear from the time it arrives until it is received back by us.

• Extra charges may apply for late returns, lost units, or damage beyond normal wear.

• Programming or setup done for rentals remains our property and may not be copied without written consent.

9. Licensing and compliance

• Some systems require FCC or other regulatory approvals.

• Our licensing support can help prepare paperwork, but final decisions rest with the agencies.

• You are responsible for using equipment within assigned frequencies, locations, and conditions set by your licenses.

10. Software and firmware

• Any software or firmware supplied with products is licensed, not sold.

• Use is subject to the end user license terms from the manufacturer.

• You may not copy, reverse engineer, or share software except as allowed in those terms.

11. Intellectual property

• Logos, graphics, text, and other content on this site belong to us or our partners.

• You may not use them for your own marketing or resale without written approval.

• Technical drawings, programs, and designs that we create remain our property unless your contract states otherwise.

12. Limitation of liability

• To the fullest extent allowed by law, our total liability for any claim related to a sale or service is limited to the amount you paid for the specific product or service that caused the claim.

• We are not responsible for lost profits, lost data, or other indirect or special damages that result from use or inability to use products or services.

13. Third party links

• This site may link to other websites for more details or tools.

• We do not control those sites and are not responsible for their content or practices.

14. Privacy

• Our handling of contact details and other personal data is described in our Privacy Policy.

• By using this site or sending a request, you consent to that use.

15. Changes to these terms

• We may update these terms from time to time.

• The version posted on this page at the time of your order or use applies to that order or visit.

• Continued use of the site after changes means you accept the updated terms.

16. Governing law

• These terms are governed by the laws of the state where our main office is located, without regard to conflict of law rules.

• Any dispute will be handled in courts located in that state or region, unless both parties agree in writing to another venue.