Support for every step of your radio program.
Reliable gear works best when you know it is backed by clear support. This page explains how warranty coverage works for the radios, systems, and accessories you buy from us, and what to do if something goes wrong.
Our warranty approach
We want problems fixed fast and with as little hassle as possible.
Our warranty support is built around three ideas:
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Clear terms written on your quote and invoice
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Simple steps to start a claim
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Fast coordination with our service team and the manufacturer
For specific coverage dates and conditions, always refer to your sales paperwork.
Standard equipment coverage
Most radios, infrastructure, and accessories include a manufacturer warranty.
That coverage usually applies to:
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Defects in materials or workmanship
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Failures that occur during normal, approved use
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Products purchased through our authorized channels
Your quote or order confirmation lists the length of coverage for each item.
What is not covered
Warranty programs do not cover every situation. Items often excluded include:
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Damage from misuse, abuse, or neglect
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Problems caused by unauthorized repairs or changes
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Normal wear on items like batteries, clips, and cosmetic parts
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Issues caused by lightning, flooding, fire, or other outside events
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Loss or theft of equipment
If you are not sure whether an issue qualifies, our team can review it with you.
Extended protection options
For critical fleets, you may be able to add extra coverage such as:
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Longer protection terms on key devices
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Accidental damage programs on select models
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Priority repair handling or advance replacement pools
Ask your account manager during quoting if you would like to include these options.
How to request warranty service
If you believe a product issue is covered:
1. Locate your order number, model, and serial number.
2. Gather a short description of the problem and any error messages.
3. Contact our support team by phone or email.
4. We will confirm coverage, provide return instructions, and outline next steps.
Do not ship devices to us before getting a return authorization, so we can track the repair.
Service process
Once a covered product is received:
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We inspect and test the unit.
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If the issue is approved under warranty, repair or replacement is arranged.
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If the problem is not covered, we provide a quote before any billable work.
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Repaired or replaced items are returned using your preferred shipping method.
Our goal is to keep your team online with as little downtime as possible.